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Privacy Policy

Privacy Policy

1.      PREFACE

Essensual is committed to protecting and respecting your privacy in accordance with the requirements of the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) (the "PDPA").

This privacy policy, our Online Terms and Conditions of Sale and any other documents referred to on it, sets out the basis on which any personal data we collect from you, that you provide to us, or that is disclosed to us, will be used or disclosed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This privacy policy applies to all personal data that you may provide to us and the personal data we hold about you. By providing us with your personal data, you shall be deemed to have agreed to each and all of the terms, conditions, and notices in this privacy policy. If you do not agree, please do not provide any personal data to us.


We collect, use and disclose personal data held about you to carry out our obligations arising from any contracts entered into between you and us, to provide you with information that you request from us and, where you have consented to be contacted for such purposes, to send you our newsletter. We may disclose your personal data to third parties for such purposes.

We will only disclose your personal data to third parties as set out in this privacy policy and we will not sell your personal data to anyone.

We collect, use and disclose the following personal data about you:

a. Customer account and orders

We collect information that you provide by filling in forms on the Site. This includes information provided at the time of setting up a customer account to use our web shop or ordering our products. We may require the following information for the setup of your customer account: your name, home address, date of birth, email address and a password. You can also register a separate address for delivery of the products. Your email address also serves as your user identification for your customer account. You can modify your information at any time by logging into your account. Your information will be stored in our customer data base when you click "Registration".

Following registration, you will receive automatic confirmation by email that your customer account has been set up. You must keep your user identification and password confidential and not share it with anyone.

We keep details of transactions you carry out through our Site and of the fulfillment of your orders. We may use various third party service providers to manage the Site or process your orders. These service providers process your personal data only on our behalf and according to our instructions and we remain responsible for protecting your privacy under the PDPA.

Also if you contact us, we may keep a record of that correspondence.

We use your personal data for the purposes of serving you. This includes, where applicable, providing you with the products and services that you have requested e.g. notifying you regarding the status of your order or delivery, ensuring that your transactions on the Site are safe and secure, providing you with a convenient shopping experience, contacting you for feedback after a sale of a product, and resolving any problems or disputes you may encounter in relation to our products and services.

b. Disclosure of your information

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Online Terms and Conditions of Sale and other agreements; or to protect our rights, property, or safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

c. Site Visits, IP Addresses and Cookies

We keep details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised service. They enable us to estimate our audience size and usage pattern, to store information about your preferences (and so allow us to customise our Site according to your individual interests), to speed up your searches, and to recognise you when you return to our Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.


The personal data that we collect from you will be stored and processed by a data processor. By submitting your personal data, you agree to this storing and processing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy.

Any payment transactions will be encrypted using SSL technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


You have the right to ask us not to use your personal data for marketing purposes. We will usually inform you (before collecting your personal data) if we intend to use your personal data for such purposes. You can exercise your right to prevent such use by checking certain boxes on the forms we use to collect your personal data. You can also exercise the right to withdraw any consent you have given us, or to update or access your personal data at any time by contacting us at [email protected]

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

6.      CONTACT

Questions, comments and requests regarding this privacy policy should be addressed to [email protected]